Solutions for Civic Engagement Infrastructure

Solution One

  • Investigate and pilot existing and potential mechanisms by which departments and agencies can gather feedback from residents on key issues including legislation, budgets, and proposals that may then be used to enhance decision-making. Pilot methods by which Metro Government public meetings may be conducted virtually online in an authenticated and trusted method using video, and remain in accordance with state open records and other relevant laws and regulation

Solution Two

  • Foster and promote the development of relevant, multi-language Internet content and online services such as multilingual web portals, community based web sites, content development training programs, and new collaborations across Nashville communities. Pilot the broadcast of Metro’s public, educational and government (PEG) television channels providing access to Metro Government video content to be simulcast in multiple languages. 

Solution Three

  • Explore and implement a Digital/Mobile First executive order that demands that for all new services supported by technology and upon the upgrade/replacement of technology solutions, the new technologies shall be implemented with a goal of allowing constituents to use those technologies online or via mobile app as a primary means.Continue implementation of hubNashville, a community response management system planned for release in the third quarter of 2017, which will provide residents and visitors the opportunity to contact Metro Government through various channels, get access to services and report problems, and then track the status of those reported issues toward resolution. Explore and implement a tool whereby authorized government public safety officials can access a voice/text communications system that can reach mobile and landline phones within specified geographic areas to alert phone holders of disasters or threats to safety.